When a PR Fire Becomes Fuel: How to Turn Controversy into a Competitive Edge
Intro: The Rules Have Changed For years, the standard crisis drill was simple: douse the flames, apologize politely, and hope the headlines move on. But as we close in on 2026, that playbook looks dated. Backlash doesn’t automatically break a brand anymore. Handled with intent, controversy can boost visibility, galvanize loyalists, and even lift sales. […]